Albert Road, Penarth, CF64 2TH

    Telephone: 029 2071 1966
    Email: Reception.w97057@remove-this.wales.nhs.uk

    Appointments


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    How to Book or Cancel an Appointment

    1. By Telephone:
      Telephone reception on 029 2071 1966 during our opening hours.
    2. In Person: Visit reception during opening hours.

    Remember if you can’t make your appointment – PLEASE Cancel It!

    Click Here for further information

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    About Our Appointments System

    You can pre-book appointments up to 2 weeks in advance or book an on the day appointment.

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    Emergencies, Injuries and When the Surgery is Closed

    Information on what to do when the surgery is closed, or if you have an urgent medical problem, can be found on our Urgent Problems and Out of Hours page.

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    Sick Notes

    We do not issue 'Fit Notes' also called 'Sick Notes' before the statutory legal requirement of 7 days. Please refer to our Self Help section for further information.

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    Chaperones

    Our practice is committed to putting patient’s at ease whenever possible and if you wish a chaperone to be present during your examination please do not hesitate to ask the doctor / nurse.

    All chaperones are members of staff who are trained to carry out this role. They are trained in patient confidentiality.

    It may not be possible for such a chaperone to be provided immediately and you might have to return for the examination to be carried out at a mutually convenient time.

    Trust is important in the relationship between doctor / nurse and patient, we would at all times wish you to feel able to ask for a chaperone should you require it.

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    Cancelling an Appointment

    If you are unable to attend for your appointment we expect at least 24 hours notice, except in extreme cases, so that we are able to offer another patient the use of that appointment.

    We have a STRICT policy for patients who regularly miss their appointments which may ultimately result in the removal of them/their family from the practice list.

    If you cannot keep your appointment with the Doctor or Nurse, please let Reception know in good time:

    1. By Telephone:
      Please call us on 029 2071 1966.
    2. In Person: Call into your surgery and let the receptionist know in person.

    We can offer your appointment to someone else and therefore help to reduce waiting times.